Merton Council has carried out an in depth survey of all of its refuse routes to gather information that will help to develop the service for the future.
The fact-finding mission, begun on 9 July, set out to explore technical advances and increased customer expectations in the service. The answers the survey provides will also help the choice and quantity of new refuse vehicles that need to be purchased.
It is possible that due to this one-off survey that ended on 13 July, some residents experienced small delays in the collection of their refuse. Every effort was made to collect rubbish on the usual day and if that was not possible it was collected the following day.
The street sweeping team was also alerted that there was the possibility of increased refuse spillage during the week and made sure that it was targeted immediately.
Richard Rawes, Director of Environmental Services, said: “This survey was necessary to allow us to make informed decisions on improving customer service and satisfaction.
“It also helped us to focus on what was needed in order for us to meet the high level of expectation in the refuse service.
“I hope residents were not inconvenienced too much by the survey. I am sure they will see the benefits of our increased efforts in the near future with further improvements the refuse collection and recycling service.”
PRESS CONTACT – Jason Hill