Stop in the name of trading standards

Bad businesses issued Stop Now Orders by Merton Council

Unsatisfied customers of businesses in Merton can fight back with the aid of Merton Council’s Trading Standards Department, as they can work with the Office of Fair Trading to subject the traders to a Stop Now Order.

The Stop Now Order covers any business the owner operates and any breaches could lead to court action.

Recently a Merton trader became the subject of a Stop Now Order from the Office of Fair Trading after the Council received numerous complaints from unsatisfied customers expressing their anger at the unfulfilling service they received.

Local consumers complained that Specialist Doors in London Road, Morden, which is owned by Mark Talbot:
· Supplied doors and fitting that were of unsatisfactory quality
· Supplied doors not fit for their purpose
· Supplied doors that did not match their description
· Failed to deliver and/or fit goods within the agreed time or at all
· Fitted goods without reasonable care and skill.

The trader gave written undertakings and assurances that he would stop breaching the Supply of Goods and Services Act 1982.

Merton Council’s Acting Trading Standards Manager, Ian Murrell, said, ” We can assure the local community that we are continuing to monitor Specialist Doors and will provide the Office of Fair Trading with evidence if the written undertakings are breached in any way. Any customers who have experienced any problems should contact us immediately.”

Any consumers who have experienced problems with any businesses in Merton should contact Consumer Advice on 020 8545 3026. For further information on Merton Council’s trading standards department contact 020 8545 4018