Impact of Industrial Action – one week on

Merton Council has endured its first week of industrial action. This follows an announcement by UNISON of their intention to disrupt Merton Link, the One Stop Shop facility based on the ground floor of the Civic Centre, and the recently opened Contact Centre, which handles most of the telephone calls made to the Council. This forms part of selective action, across most London Boroughs, in support of the union’s claim for an increase in the London Allowance.

Any settlement of the union’s claim would require an additional increase in Council Tax of £100 per property or the cutting of services being offered to residents. This could result in redundancies affecting UNISON members.

Councillor Mark Allison, Cabinet Member with responsibility for Customer Services stated:

“While the Council has done their utmost to limit any impact that this London wide action has on residents regrettably some significant delays have occurred. We apologise for this inconvenience.”

“Our staff are hard-working and loyal and, we recognise Unison’s right to legitimately withdraw their members services. But Unison should bear in mind the level of impact that this is having on vulnerable people in the community and not just the Council.”

“I want to thank residents for heeding the warnings we have issued about increased waiting times and finding other ways to contact the Council. Residents should be assured that everything is being done to maximise the level of service currently on offer and that there will be a full resumption of services at the end of the London wide industrial action.

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