The policy gives guidance for business owners and consumers, council staff and elected politicians about the role of enforcement and what action will be taken against companies or individuals who persist in breaking the law.
Having one overarching policy underpinned by individual teams’ charters will ensure consistency and transparency across all enforcement activity carried out in the borough.
Merton Council cabinet member for environment and leisure services Councillor David Simpson said: “Meeting the needs of our law abiding residents is our top concern. This clear approach to enforcement will ensure that they know the standards they can expect from us if they need to approach the council to take action against an individual or concern in Merton. At the same time, it ensures that those against whom a complaint has been made are dealt with fairly and are able to put their point of view across to the relevant council officer. There is so much to be proud of in Merton. A high quality enforcement team ultimately means our borough is a safer and more pleasant place in which to live.”