Libraries make it easier to avoid overdue charges

Merton library users will no longer have to worry about remembering to renew their books.

Any customer who has supplied a valid e-mail address will receive an e-mail notification two days before the items are due, reminding them to renew or return their items. This new initiative has been introduced to help customers avoid paying fines on overdue items.

Merton’s library service is encouraging all customers to take advantage of this initiative by supplying a valid e-mail address. The council is asking library members to check with their local branch that their email address is up-to-date.

This new service is part of a programme, which also includes a newly designed website for libraries. A 24/7 telephone renewal line will also be launched shortly, making it even easier for customers to renew items.

Cabinet member for community and culture, Councillor Nick Draper said: “The Council is determined that our libraries should be as accessible as possible to residents, and that includes a fair fining system. Where technology is readily available to help us, we will use it, and that’s what we’ve done here.”