Merton Council website top in London for satisfaction

Merton Council’s website has come top for visitor satisfaction in London.

Out of 103 councils across the UK which take part in the survey, Merton comes in the top 10% for both visitor satisfaction and successful visits to the website.

Merton was the highest-scoring London borough in a customer satisfaction survey that looked at the performance of local authority websites over the last year.

The SOCITM website performance service, based on the opinions of members of the public, showed 78.5% of people were able to complete the tasks they visited Merton’s website for, compared with the London average of 70.6%.

Over 160,000 people took part in the SOCITM survey which asked customers how satisfied they were with the website, whether they would return in the future and if they were able to complete the task they set out to do.

Results from Merton’s 2014 annual residents’ survey show that the council’s website is one of the top three ways in which residents keep up to date with what is going on in Merton. The borough magazine, My Merton, came top.

Merton Council’s deputy leader, Councillor Mark Allison said: “The website is an important way in which people access council services and get their information about the council and what is going on in their borough, so it is good news that our website has been commended by the people who use it. As the world moves more and more online, so our residents will be wanting to increasingly use our website for things like paying bills, buying parking permits, booking sports pitches and school holiday activities as well as keeping informed on the latest in Merton. This means it is critical to have an efficient website that works as well as ours does.”


Note to editors

Socitm is an IT professional body for people involved in the leadership and management of IT and digitally enabled services delivered for public benefit.