We are aware of some ongoing water supply issues with SES Water affecting Merton residents in SM4 postcodes, with some households experiencing low water pressure and intermittent running water.

This is due to a fault at the SES run Cheam Water Treatment Works that has impacted the supply, SES is currently working alongside specialist agencies to resolve this.

Stay up to date: 

SES water is providing regular updates to customers on this issue and is continuing to make progress to repair the fault. 

Visit the SES website or social media to see the latest statements.

How you can get help: 

Getting information or raising an issue:

Please contact SES water directly with any questions or concerns. The SES Water customer contact centre is open.

If you need to speak to a member of the SES team, please call 01737 772000.

You can also use this number 24/7 for emergencies.

Getting Water:

If you do not have water, there are four bottled water stations available. These are located at:

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.

These stations close at 10pm and will reopen at 6am tomorrow morning.

Customers with additional support needs:

If you, or a member of your household requires Priority Service Register needs (for example, you have a visual impairment), contact SES on: 01737 772000

By calling, SES will make specific arrangements to ensure bottled water is delivered to your address.

Find out more information on SES Priority Service Register.

Colleagues in Merton Council social care have been alerted to the issue, so they can offer support to vulnerable residents they work with.

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