Microsoft listens to Merton

Merton’s IT Systems and Integration Manager, Steve Lawrenson, was invited to talk at the International Microsoft Conference in Munich last week;

Steve Lawrenson has worked on implementing a number of new systems, including a Citizen Relationship Management (CRM) system. Steve stated
‘The Microsoft CRM system was chosen because its flexibility of integration in to our existing systems.’

During the project’s implementation, Merton developed a working relationship with
the Microsoft team to help improvements to the functionality of the Microsoft CRM system. This was made specifically as a result of Merton’s requirements. Microsoft also helped fund other organisations to help Merton’s implementation of this new system.

At this year’s e-Government expo (a national forum for Local authorities and suppliers, focusing on the e-Government agenda), Steve Lawrenson presented a talk on Merton’s experiences in implementing the whole CRM system (of which Microsoft’s product MSCRM is one part).

On that basis Microsoft invited Steve Lawrenson from Merton and ten other local authority IT System representatives to a meeting with Steve Ballmer (Microsoft’s Chief Executive) in London. Merton had an opportunity at this meeting to directly influence Microsoft’s policy on how it deals with public sector organisations in Britain.

Deputy Leader of the Council Samantha George said,

‘Merton council are very happy to be called upon to give advice and leadership in developing CRM systems. It is clear that Microsoft is listening to the needs and wants of local authorities and Merton council is at the forefront of developing long standing relationships with Microsoft’