Staff Survey results supports four star authority

The results of Merton Council’s 2008 Staff Survey are now out, revealing 90% of council employees are willing to “go the extra mile” to deliver excellent customer service to residents.
As the council celebrates becoming a four star authority, which is improving strongly, employees stated they were proud to work for Merton supporting the fact that Merton is an ‘Employer of choice’. Three quarters of employees are happy working for the authority and 81% are clear about their objectives and how they contribute to the council’s business plan. Almost three quarters of employees believe Merton promotes equal opportunities and values diversity and council employees feel empowered and enjoy a high job satisfaction.
The survey, which is carried out every two years, showed 80 out of the 94 indicators have shown improvements since 2006 with nine indicators showing where staff had indicated a significant increase:
* I am proud to work for Merton Council
* Policies and procedures are applied consistently across the organisation
* Overall satisfaction with Merton Council
* The council supports people affected by change
* Informed about changes with direct affect
* Good physical working environment
* Good induction
* Director is in touch with the views and opinions of his/her staff
* Line manager is committed to my learning and development
Chief Executive of Merton Council Ged Curran said: “Delivery of excellent services can only be achieved through a committed workforce. I am delighted that 90% of our workforce is willing to go that extra mile to make sure this happens. The survey results show staff are dedicated providing value for money services to Merton and its residents, and are committed to putting residents’ needs first. It is clear to see why Merton has been rated a four star authority which is improving strongly, the highest rating possible for any council.
He continued: “This is a significant improvement on the 2006 survey and will continue to work with employees in the coming year to build on success.”
In the staff survey report summary written by the Work Foundation – the company which carry out the independent survey – it says the survey shows that staff are proud of working for the council, want to give excellent customer service and generally enjoy high job satisfaction. Staff also feel empowered, want to contribute to the overall strategy and understand their role in doing so. The report also goes on to say that good results could be compared favourably with what the Work Foundation typically saw in other organisations.
Cabinet Member for Corporate Resources, Councillor Samantha George said: “I’m pleased to see the ethos of putting you first for residents has been fully embraced by staff at all levels of the council.”