Annual residents survey – the results are in

The results from Merton’s 2009 Annual residents survey are in and show that residents are less worried about key issues and generally more satisfied with the services on offer from Merton Council.

Residents told the council that they are less worried about crime and anti-social behaviour than last year and in line with this satisfaction in policing has also increased. Locals are also increasingly pleased with recycling and refuse collections in the borough as well as agreeing that Merton Council provides good value for money.

According to residents, one area where the council could do better is with its services in place to tackle litter and dirt in the streets.

Merton Council has undertaken an annual survey of residents for the last decade to find out what local people think about local services. The survey asks questions about the council, services and the local community.

Councillor Samantha George, Merton Council deputy leader and cabinet member for change management and performance said:

“We are delighted that local residents have recognised the hard work we and our local partners have been doing to improve life in Merton but we know there is more to do to ensure to put our residents’ needs first and offer them the services they need at a price they can afford.

“What local people think about the council is very important to us and we are listening to what they tell us. We will use the results from this survey to set our priorities for the future and make sure that we let residents know what we are doing to improve our services. For example, to address the issue raised about street cleaning and to make sure residents’ needs are met Merton has just launched an anti-litter offensive around the borough.”

The full results of the survey can be found on the council’s website at:

-Ends –

Notes to editor:

– In this year’s survey, conducted face to face with over 1000 residents, people noted that although it was their biggest concern they are less worried about crime and anti-social behaviour than last year, 38% saying it is their biggest concern compared to 43% in 2008. Residents are also more informed about what the council and the police are doing to tackle issues such as anti-social behaviour, with 44% of people feel informed now compared to just 33% in 2008.

– Satisfaction in policing has improved to 59%, up from 53% in 2008, and policing in Merton is now rated significantly above the London average. This links back to the reduction of people worried about anti-social behaviour, now 55% down from 59% in 2008.

– Satisfaction with recycling facilities improved from 63% in 2008 to 69% in 2009 and satisfaction with refuse collection also improved to 69% in 2009 from 66% in 2008 and 64% in 2007.

– Responses to the survey show that concern about council tax has reduced slightly but it is still the second biggest issue of concern. There was also an increase in the proportion of residents agreeing that Merton Council provides good value for money from 37% in 2008 to 43% in 2009. More residents also agreed that the council is doing a good job overall with 74% agreeing, up from 70% in 2008.

– Issues identified by residents as areas where the council could do better included street cleaning. Around 27% of residents were concerned about litter and dirt in the streets compared to only 21% in 2008 and fewer people were satisfied with street cleaning services.