Merton council’s award winning housing team

Merton council’s housing needs and enabling service team has been awarded the highest possible award for customer service in the public sector.

The Customer Service Excellence award issued by the Cabinet Office puts Merton’s team among the best in the country. Following a two-day inspection, the team scored highly across the board but particularly in relation to outcomes achieved for customers.

The housing needs and enabling service works with all residents to reduce homelessness, overcrowding and under occupation in the borough. Working on a case-by-case basis, the team delivers innovative and tailored solutions through the provision of a range of housing options.

As part of the inspection, the services provided for single homeless people were awarded a level of ‘compliance plus’. This indicates that the work is recommended as good practice for others to follow and the service has gone above and beyond the necessary measures. This includes assisting people waiting for housing to access the private rented sector by the provision of rent deposits.

Merton’s direct payments and financial assessments teams are also going for the award next week, thereby aiming to secure three awards within the same directorate.

Cabinet member for housing and community services, Councillor Linda Scott said “Our housing team works hard to ensure that all residents are well supported and their housing needs are met. I’d like to say congratulations to all of the staff involved and thank them for their efforts. We are committed to delivering high quality services that work for our residents and to be recognised as setting the standard in customer service is fantastic”.

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Press Contact:
Leoni Munslow
Communications Assistant
London Borough of Merton
020 8545 4654