Council warns of tax band scam

Council warns of tax band scam

Merton Council is warning residents against a council tax scam in the borough.

The council has received reports from residents of firms asking for money to assess residents’ council tax bands and promising a refund. The illegitimate caller’s main aim is to extract personal information from the unsuspecting resident. The caller may claim to be from a group called the Consumers Advice Bureau and it is likely that they will advise residents that they are on a list of incorrectly banded properties and can claim back any excess money paid.

Merton Council is advising residents not give out any personal information over the phone. There is no need to spend money to query any aspect of the council tax. Residents with concerns about their council tax band should contact their local valuation office or visit

Merton Council Deputy Leader and cabinet member for change management and performance, Councillor Samantha George said: “We always work to put the needs of our residents first so we want to make sure that they are not tricked into giving out their personal information. Council officers are on hand to discuss individual council tax queries as part of a free service. If anyone receives one of these calls or a call of a similar nature, we ask them to report this to the police on the non-emergency number of 0300 123 1212.”


Notes to editors:
· Merton’s valuation office is located on the 2nd floor, 11 Francis Grove, SW19 4DJ

Press Contact:
Leoni Munslow
Communications Assistant
London Borough of Merton
020 8545 4654