Merton Council’s Wimbledon Leisure Centre achieved a score of ‘Highly Commended’ for quality in its latest assessment by QUEST – The UK Quality Scheme for Sport and Leisure.
Wimbledon Leisure Centre, managed by Social Enterprise and leading leisure operator GLL, in partnership with Merton Council, was awarded a score of 81%, highlighting the quality of the centre and hard work of the staff.
The award recognises how Wimbledon Leisure Centre is achieving higher standards of customer service, safety, cleanliness and business management. It is also testament to how the leisure centre understands the local community it serves.
The two-day rigorous assessment took place on 22 and 23 March 2011 with the evaluation highlighting numerous examples of good practice including commitment of the staff and the management team, staff development, cleanliness and maintenance procedures. The management team were also required to demonstrate the excellent policies and procedures in place covering issues such as customer care, facilities operation, staff development, health and safety.
The success in achieving this award shows Merton leisure centres are consistently operating a high quality standard for users with all three centres now QUEST accredited, with Morden Park Pools and Canons Leisure Centre due for re-assessment in the next two months.
GLL, in partnership with Merton Council, is committed to maintaining these standards and aims to make continuous improvements in service delivery to benefit the local community.
Merton Council cabinet member for community and culture Councillor Martin Whelton said: “This is fantastic news for our leisure centre. As a council we work in partnership with GLL to provide a quality local leisure facility for our residents. This award is recognition that the improvements we’ve made to Wimbledon Leisure Centre have paid off. They have also made an important contribution to residents’ health and wellbeing which benefits the local community.”
Simon Sen, GLL Regional Partnership Manager for Merton said ‘The QUEST score of 81% is a fantastic achievement and is a great reward for all the effort made by the team at the centre. The score highlights GLL and the Council’s commitment to high standards of service and is a great foundation to improve the service further in 2011 onwards.The Assessor was impressed by the dedication and commitment of staff at all levels to deliver a quality experience for all visitors to Wimbledon Leisure Centre.”
GLL’s partnership with Merton Council is consistently developing and strengthening, with the council being fully supportive of the work needed to improve the leisure centres.
Out to ensure a customer-focused management framework, QUEST is the leisure industry definition of good practice and high standards, recommended by the British Quality Foundation for Self Assessment in Sport and Leisure Operations. It is also backed and supported by Sport England and provides support, guidance and benchmarking in the leisure industry.
More information on Wimbledon Leisure Centre: http://www.merton.gov.uk/wimbledonleisurecentre