Merton’s Local Land Charges team scores impressive award nomination for fifth year running

Merton Council’s Local Land Charges team has yet again been shortlisted for a prestigious award by a leading industry regulator, marking five consecutive years of nominations for the team. Land Data, the National Land Information Service (NLIS) regulator, revealed its shortlist for the 2018 Land Data Local Land Charges Awards for Excellence, with the Council being recognised in the Customer Satisfaction Award for Local Authority Searches category.

Merton is up against nine other councils from across the UK in the category, which is one of eight categories, including best performing department and an unsung hero award.

The awards highlight the work carried out by local land charges teams during the conveyancing process with the aim of commending teams and individuals who uphold standards of excellence in their roles. For the Customer Satisfaction Award, solicitors and licensed conveyancers from around the country are asked to nominate and provide feedback on the Local Authority Local Land Charges team that they believe is consistently committed to delivering a high level of customer service. Nominators are asked to consider quality, efficiency, reliability and value for money.

Merton Council cabinet member for finance, Councillor Mark Allison said: “Merton is a businesslike council and our local land charges team are a great example of how, even in the face of financial pressures, we try to offer our residents an efficient and value for money service. The team has been repeatedly recognised for its hard work, professionalism and outstanding service to the community, with fast turnarounds and incredible customer satisfaction.

“I wish them the very best of luck at the awards.”

The winners of the awards will be announced at the Local Land Charges Awards ceremony at the Bristol Royal Marriott Hotel on Monday March 5.