Have you ever felt that certain services within Merton Council are not designed to meet your needs? What do think we should be focusing on to ensure a better quality […]

Last years’ annual residents survey, which was carried out in October and November last year, shows that public perception levels of the Council have improved considerably, with higher resident satisfaction […]

The future of Merton is mapped out until 2011, as the council has finalised a Plan setting out the future land use and transport policies for the whole borough. The […]

Merton’s new contact centre are answering 80% of all calls to the main switchboard within 15 rings, according to statistics compiled at the end of it s first month of […]

Merton Link has been identified as an innovative and successful One Stop Shop facility, by officers at London Borough of Redbridge. Members of Redbridge’s Best Value Review Team requested to […]

Merton Council has welcomed the release of the government’s Comprehensive Performance Assessment (CPA) results. The new ratings system, carried out by the Audit Commission and one that every local authority […]

Merton Council is to launch a new complaints leaflet in February entitled ‘Comments, Complaints and Compliments’, in response to the Council’s policy to update and maintain high standards of practice. […]

Merton Council?s proposed 2002-2003 budget will go under the spotlight at its Scrutiny and Overview Committee over the next few weeks before being approved by Council early March. The outline […]