Resident satisfaction with Merton Council remains high

Merton Council is doing a good job, is efficient and well run. That’s according to residents who were questioned as part of its annual residents’ survey published today. Results of the independent survey also reveal Merton isn’t just doing well locally but is out-performing London in many services.

Residents who say the council is value for money is at a record high, while 79% think Merton is well-run, the second highest since the survey began and just 1% down on last year’s all-time high.

Another all-time high is the council’s recycling service, which saw a significant increase in residents’ satisfaction compared with 2011 and is well above the rest of London. Merton residents also rated the borough’s parks, playgrounds and open spaces high and better than the pan-London score. Council tax is still a top concern, but is at the lowest percentage since 1995 when the council first surveyed residents.

A high percentage of residents also said the council keeps them informed and listens, again scoring higher than the rest of London.

Areas for improvement include crime which continues to be a top concern for many residents. Policing satisfaction has also dropped significantly compared to last year. The number of people concerned about the health service has risen too, with the rate going up from 12% in 2011 to 19% in 2012. Other areas of concern are traffic, lack of jobs, litter, crime and council tax.

Leader of Merton Council Councillor Stephen Alambritis said: “It’s great that our residents think Merton is doing well in so many areas. We’re really encouraged that people are saying we offer good value for money and are doing a good job, especially in the context of the tough economic climate we are currently in and the difficult decisions we are having to make.

“The survey is important to the council as it’s one way for us to hear what residents are saying about services and the borough. It is central to guiding what we do, as residents’ responses help us decide where we need to work harder to make the borough better. We remain committed to providing our residents with quality services which are good value for money.”

The full results of the survey can be found on the council’s website at: