Replacement Revenues and Benefits Systems

In December 2006 Merton Council will be replacing the current computer systems it uses to process housing and council tax benefit claims and council tax accounts.

The new system provided by IBS OPEN Systems will offer improved and modern functionality and technology, which will enable the council to provide a more efficient and user friendly service to all customers. This computer system will be used for the administration of 80,000 council tax accounts and 21,000 benefit claims.

The new revenues and benefits computer systems will go live in January 2007 with additional modules implemented throughout the first six months of 2007. One of the key improvements will enable customers and landlords to access account information online. This was not been possible before under the old computer system.

The council believes that these new computer systems will enable them to improve the already excellent services provided to Merton residents. Merton’s benefit service has recently been awarded a “4 star” excellent service rating for 2006 by the Benefit Fraud Inspectorate (BFI) : an improvement from the “3 star” good service rating for 2005.

The existing computer system will close on the 15 December 2006 and the new one will be available on the 18 January 2007. Throughout this period the council will continue to make benefit payments to live claims but will not be able to process new claims, make changes to claims or cancel claims. The council will do all it can to minimise the impact on service delivery during this period.

If anyone have any enquires during this six-week period please contact the Housing Benefit Helpline on 020 8274 4903