Government Inspectors praise Merton?s service

Merton Council?s housing service is on track to deliver an even better service after government inspectors praised the Council?s efforts to improve the service.

The Housing Inspectorate of the Audit Commission carried out an inspection in October last year of the service dealing with repairs and improvements to the homes of tenants in the borough. Merton was judged to have a one-star ?fair? service that is likely to improve.

The four-level grading system works on two levels. Firstly it assesses how good the service is, ranging from no stars to three stars. Merton received one star. Secondly, it looks at the prospects for improvement ranging from poor, uncertain, promising to excellent. Merton received a promising grade.

Councillor Edith Macauley, Cabinet Member for Housing, said: ?This is terrific news and shows the hard work of the Housing department to provide quality service to residents.

?Government Inspectors have acknowledged that the Council has a fair service at the moment and has good plans to improve the housing repairs service. This shows our determination to get better services for tenants and leaseholders.’

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