Merton works with OFT to put end to dodgy dealing

Merton Councils Trading Standards teams hard work has paid off. They worked closely with the Office of Fair Trading (OFT), to stop Mark Talbot, owner of Surrey based Specialist Doors from supplying poor quality goods and fitting goods badly, by a court order obtained by the OFT.

Mr Talbot consented to the order granted in the High Court. He had previously breached written undertakings and assurances given to the OFT that he would stop infringing the Supply of Goods and Service Act 1982 and in particular would not:

· Supply doors and fittings that were of unsatisfactory quality
· Supply doors not fit for their purpose
· Supply good that did no match their description
· Fail to deliver and/or fit goods within agreed time or at all
· Fit goods without reasonable care and skill

Welcoming the Court Order, Commercial and Trading Standards Manager at Merton, Ian Murrell said:

“The case of Specialist Doors has been a longstanding one for Merton, and I am delighted that our work with the OFT has resulted in the court order being obtained. Consumers have a basic right to goods being of a satisfactory quality and to proper installation. It is also nice that the Judge, in granting the Order, recognised the high standard and professionalism of Merton’s Officers and their work without which the Order would not have been possible”

Any consumers who have experienced problems with any businesses in Merton should contact Consumer Advice on 020 8545 3026. For further information on Merton Council’s trading standards department contact 020 8545 4018 or visit


PRESS CONTACT – Kirstin Rowan – 020 8545 3483