Merton Council is reminding residents of the difference one phone call can make if they are being abused or suspect someone else is.

A confidential, 24 hours a day, seven days a week phone line has been set up so people can report allegations of abuse against vulnerable adults or find a way out of a difficult situation.

Callers will speak to someone specifically trained to deal with their problem. They will then be referred to a social worker who will decide if further action needs to be taken.

Merton Council hopes that by making it easy for people to pick up the phone residents will be less likely to tolerate maltreatment of vulnerable members of the community.

Cabinet member for Health and Adult Social Services, Councillor Margaret Brierly says: “Often people don’t come forward because they’re afraid but now Merton residents have the opportunity to change their life or someone else’s by making just one phone call. Taking a stand against abuse really couldn’t be easier.”

Abuse occurs when a vulnerable adult is mistreated, neglected or harmed by another person, who holds a position of trust or is held in a position of trust.

It can happen anywhere, and can be physical, sexual, financial, psychological or institutional.

In an emergency, residents should call 999. The Merton Safeguarding Adults phone number is 0845 618 9762