Residents give Merton the thumbs up

Results of the Merton 2011 Annual Residents’ Survey just out show Merton out-performing the rest of London on the services it provides to residents.

In comparison with council performance across the capital, Merton is doing a good job for its residents and is efficient and well-run. Well ahead of the London rating, Merton Council is making the local area a better place to live. Other key services the council is performing well on are refuse collection, libraries, council tax collection, parking, social services for children and families, leisure and sports facilities, the repair of roads and pavements, local health facilities and activities for young people. The survey also shows performance in local policing to be significantly ahead of the rest of London.

In addition, Merton scores highly on providing value for money, involving residents in local decision making and listening to residents’ concerns.

Locally, compared with 2010 results, more residents agree the council is well run and efficient. They are also increasingly impressed with the council’s quick response rate when it comes to residents needing help and the politeness of council staff. Resident satisfaction with street lighting is also on the up, while concern about crime has reduced, reflecting the rise in satisfaction with local policing.

Merton Council deputy leader and cabinet member for performance and implementation Councillor Mark Betteridge said: “It’s great to hear that our residents think Merton is doing so well in so many key areas. We’re really delighted that people say we’ve made big strides in improving the job the council is doing and that we are more efficient and better run.

“These results are recognition of the hard work done by local people, the council and our partners to help make our borough such a good place to live and even though these are difficult times, this council remains committed to providing our residents with quality services which are good value for money.”

The full results of the survey can be found on the council’s website at:

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